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Cincom Eloquence

Increase Revenue with the Fastest Customer Communication Management Solution

Personalize and automate customer interactions for faster response times. Deliver impactful experiences with our leading, revenue-generating CCM solution – all with minimal IT support.

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Cincom Eloquence Drives Revenue
Seamlessly for Global Leaders

25%

Increased Revenue

60%

Reduction in Costs

90%

Faster time-to-market

98%

Customer Retention

Trusted by Global Leaders

Engineered to Overcome Your Key Challenges in CCM


We aim to increase your revenue by addressing your most pressing customer communication management challenges.

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Hassle Free Integration

Simplified Migration to Cloud

Personalized Solution for Each Client

Easy Deployment with Single Source Base

Fastest Implementation Process

Most API Integrations in the market

Fastest Implementation Process

How Cincom Eloquence’s 4D Approach Simplifies Communication for You

Our 4D Approach – Design, Deploy, Deliver, and Direct drives revenue growth by streamlining implementation for faster, cost-effective customer communication management that boosts client engagement.

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01

Design

Design Impactful Communications with Ease

Our CCM solution integrates seamlessly into your core system. With conditional logic and guided workflows create document templates directly within a Microsoft® Word®-embedded environment, reducing IT dependency and streamlining CCM management.

02

Deploy

Deploy a Tailored Template for Your Unique Needs

Whether you're generating batch or on-demand documents, our CCM solution adapts to your requirements. With a single source base, it can easily deploy templates in the cloud or on-prem with zero disruptions and optimize your infrastructure for efficient integration with open standards.

03

Deliver

Deliver Personalized Messages Across Every Channel

Deliver communications in multiple formats, both print (Postscript, PDF, AFP, PCL, Word) and digital (email, SMS, portal). Cincom Eloquence supports real-time and batch processing to enhance your client communication to ensure the right message reaches the right person at the right time, with reduced cost.

04

Direct

Direct and Manage Omnichannel Communications with Precision

Based on migration parameters you establish, easily direct, manage, store, and index your communication. Our CCM solution integrates more APIs than conventional CCM systems, embedding metadata into your enterprise content management system for better retrieval and communication management.

A Tailored CCM Solution for Your Industry

Health Insurance

Adhere to HIPAA compliance while providing accurate, customized member information. Manage member's complex data easily for more accessible healthcare communication.

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Health Insurance

Life Insurance

Property & Casualty Insurance

Financial Services & Banking

HM Insurance Group Improved Document Generation Time by Over 90%

“It would have cost about $500,000 per month in maintenance and support fees to continue running the outdated server after a certain date, so we knew that the server had to be upgraded. We felt Cincom Eloquence met our needs and offered the most efficient upgrade path for HM.”

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Hear From Our Customers Who Felt the Cincom CCM Impact

Poor Customer Experience Could Be the Reason your Revenue is Taking a Hit

See how you measure up. Take our Customer Communication Assessment to see how you are doing when it comes to delivering an exceptional customer experience.

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Access Exclusive Resources

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Whitepaper

Make Letter Generation
Easier

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Business Aspirations

Deliver Consistent Communications Every Time

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Report

Customer Expectations in a Digital World

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Ready to Redefine Your Customer Communication Management Strategy?

Click on the link below to book a demo and watch your business grow exponentially with Cincom Eloquence

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Frequently Asked Questions about Cincom CCM

CCM, or Customer Communication Management, is a technology framework that helps businesses create, deliver, and manage personalized customer communications across various channels such as email, SMS, print, and web portals.

CCM enhances customer satisfaction, streamlines communication workflows, ensures message consistency, reduces operational costs, and improves brand loyalty by personalizing and automating customer interactions.

CCM enables businesses to deliver timely, personalized messages across preferred channels, enhancing the relevance of communications and fostering stronger customer relationships, which boosts engagement and loyalty.

CCM can generate a range of documents, including policy documents, statements, contracts, invoices, onboarding materials, claims correspondence, and personalized marketing communications. These are customizable for multi-channel delivery, ensuring effective customer engagement.

Yes, CCM solutions are designed to integrate with CRM, ERP, and other business systems, allowing organizations to leverage existing data and workflows for more cohesive communication.

Yes, CCM platforms support omnichannel communication, enabling businesses to reach customers through multiple channels, including email, SMS, web, print, and mobile, for a seamless customer experience.

Key CCM features include document automation, multichannel delivery, personalization, template management, analytics, regulatory compliance tools, and integration capabilities.

CCM helps ensure compliance by automating document creation, incorporating approval workflows, and maintaining audit trails to adhere to regulatory requirements, reducing the risk of human error.

Industries such as insurance, banking, and healthcare benefit from CCM, as they rely on high volumes of regulated, personalized customer communications.

CCM focuses on managing and automating customer communications across channels, while CRM (Customer Relationship Management) focuses on managing customer interactions, data, and relationships to improve sales and service.