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Result in Focus
  • 90% reduction in average template development time
  • 11% consolidation of template library
  • 91,000 documents produced monthly

Worker's Compensation Insurer Transforms Document Communications Processes

Montana State Fund (MSF), a leader in Workers' Compensation, needed to modernize its document communications to reduce IT dependency and enhance automation.

They sought a web-based document solution that would empower them to create and manage templates with minimal IT involvement.

By choosing Cincom Eloquence®, MSF was able to reduce content update times from months to just days, seamlessly integrate with core systems like PHS Policy System and Guidewire ClaimCenter and optimize workflows to drive greater operational efficiency.

What You’ll Learn: 

How MSF minimized IT dependency, empowering business users to independently manage document templates.

The dramatic reduction in document update times from 3-6 months to just days.

How seamless system integration improved content consistency and streamlined workflows.

How flexible, data-driven rules logic enabled customized document variations, reducing template complexity.

The impact of barcoding capabilities in reducing manual sorting and processing time, cutting costs.

Discover how Cincom Eloquence transformed MSF’s document communications, enabling faster batch production and boosting productivity while also enhancing document archiving processes and driving process improvement across the organization.