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Result in Focus
  • 139 active templates in use
  • 10-minute improvement in average response times
  • 8,500 monthly statements processed using batch processing

A Blueprint for Self-Sufficiency: Cincom's Intuitive, Flexible Solutions Lets MTL Insurance Manage Customer Communications with Confidence

One of our clients MTL Insurance offers a range of life insurance products. Their outdated document generation system required extensive IT support and hindered operational efficiency.

Additionally, integrating with newer technologies like Microsoft Windows and SQL Server posed ongoing difficulties. Seeking a solution that could streamline document production and reduce IT reliance, MTL chose Cincom Eloquence for its ease of use, flexibility, and scalability.

What You’ll Learn: 

How MTL Insurance became self-sufficient in managing document templates, reducing IT reliance through customized solutions and training.

How MTL synchronized the implementation of Cincom Eloquence with the migration to the new core policy administration platform, Sapiens ALIS.

How the implementation of new technology created opportunities for reviewing and optimizing communication processes.

The improvements made in workflow efficiency, enhancing communication quality and reducing response times across multiple customer service areas.

How automated document protection ensured compliance with state-specific regulations, reducing complexity and ensuring accuracy, improving user productivity.

See how Cincom Eloquence® transformed MTL Insurance’s document management and how it can benefit your organization.