Everything Agents Need, Exactly When They Need It

The Synchrony Express unified agent desktop is the hub for interacting, unifying all your applications and systems in a single desktop. It simplifies and streamlines the interaction by instantly presenting the agent with a screen-pop containing all of the customer history, contact information, and relevant resources necessary to complete the interaction regardless of channel.

Unify and present the right information at the right time:

• Dynamically updated interactions
• Customer history
• Resources to guide the agent
• Interaction notes
• Open cases and tasks
• Comprehensive tracking of customer profiles

360-Degree Customer View
Synchrony Express offers a CRM database for seamless tracking of customer interactions—regardless of communication channel. With everything on a single desktop, the agent is presented with a 360-degree customer view. From Synchrony Express, agents see a complete landscape of the customer including any web-based systems such as ordering, inventory, and billing.

Synchrony Express Resources

• Brochure (Coming Soon)
• White Paper (Coming Soon)
• Recorded Presentation (Coming Soon)