Measure to Manage

Synchrony Express offers the departmental-level or small to medium call centers the ability to access, view, schedule, create, and export reports and analyze productivity via a web-based portal. Real-time statistics, packaged reports, and a productivity OLAP (Online Analytical Processing) cube provide critical views into the contact center.

Synchrony Express delivers critical analytics including:

• Open activities and summaries
• Agent interactions and performance
• Callbacks
• High-activity customers with multiple interactions
• Speed to answer
• Productivity analysis

Benefits you can measure

With Synchrony Express you’ll enjoy real benefits you can measure and manage in three areas critical to contact center and business performance.

Customer Experience

• Faster resolutions equal better customer experiences
• The ability to connect the right agent with the right customer

Operational Efficiencies

• Improved productivity of agents and managers
• Faster resolutions equal direct cost savings

Manage and Grow

• Capture all desktop activity
• Trend, forecast and optimize performance

Synchrony Express Resources

• Brochure (Coming Soon)
• White Paper (Coming Soon)
• Recorded Presentation (Coming Soon)