A Unified Desktop in the Contact Center lets Agents Focus on What’s Important – the Customer.

Cincom Synchrony is a unified agent desktop that helps deliver an exceptional customer experience and improve effectiveness in the contact center. Synchrony streamlines handle times and improves service levels by giving agents immediate access to all relevant customer information - including underlying disparate applications. Inbound and outbound interaction management provides consistency across all touchpoints and enables comprehensive reporting and analytics for improved customer experience management.

Synchrony helps organizations that position the contact center as a strategic asset for delivering exceptional customer experiences and are:

• Driven to differentiate themselves by delivering well-executed, highly effective customer experiences in the contact center. Read more..
• Saddled with multiple offerings and/or disparate legacy systems, and existing investments in contact center technology and infrastructure. Read more..

Synchrony is highly acclaimed by technology experts for its unique unified agent desktop. In awarding Synchrony the prestigious Frost & Sullivan 2007 North American Product Differentiation Innovation Award, Strategic Analyst Michael DeSalles, simply stated, "Spend five minutes with Synchrony's agent desktop and you'll understand the value it brings to a contact center." Read the full Frost & Sullivan 4-page report.

With Cincom Synchrony driving your contact center, you may share success just like these organizations:

• Increased contact center agent productivity by 50% while accommodating unprecedented growth
• Increased call handling by 300% and established a business continuity plan
• Slashed 73 seconds from average handle time
• Saved an estimated $5 million in annual training costs

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