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A Unified Desktop in the Contact Center Lets Agents Focus on What’s Important–the CustomerCincom Synchrony™ is a unified agent desktop that helps deliver an exceptional customer experience and improve effectiveness in the contact center. Synchrony streamlines handle times and improves service levels by giving agents immediate access to all relevant customer information-including underlying disparate applications. Inbound and outbound interaction management provides consistency across all touch points and enables comprehensive reporting and analytics for improved customer experience management. Synchrony helps organizations that position the contact center as a strategic asset for delivering exceptional customer experiences and are:
Synchrony is highly acclaimed by technology experts for its unique unified agent desktop. In awarding Synchrony the prestigious Frost & Sullivan 2007 North American Product Differentiation Innovation Award, Strategic Analyst Michael DeSalles, simply stated, "Spend five minutes with Synchrony's agent desktop and you'll understand the value it brings to a contact center." Read the full Frost & Sullivan 4-page report. With Cincom Synchrony driving your contact center, you may share success just like these organizations:
News & EventsCincom Synchrony Latest Release Announced at IBM Innovation Center in Chicago Cincom and IBM to Host Customer Experience Management Seminar in Chicago Cincom and IBM Announce Smart Business Partnership Cincom Presents at CRM Magazine’s Customer Experience Management Webcast Cincom Systems Joins IBM’s Software as a Service Specialty Ways to Enhance Customer Experience Where It Matters - in the Contact Center Experts Divulge Proven Growth Strategies for Challenging Economic Times Cincom Perfect Customer Experience Blog Named One of Best in 2008 How to Recession-Proof Your Business in a Challenging Economy
Cincom Synchrony™: Recipient of the 2007 North American Product Differentiation Innovation Award Year after year, Cincom Synchrony earns the respect of industry experts with its innovations, performance and results. This latest recognition from Frost & Sullivan, Synchrony's 9th award in four consecutive years, is further proof that Cincom's continued investment in its people, processes and technology are in "Synchrony" with its mission of delivering the perfect customer experience in the contact center. "Today's contact centers are challenged by too much information in all of the wrong places. Agents are expected to know how to drill into a sea of applications, databases, and resources for every customer interaction. Cincom Synchrony's unified agent desktop brings order to the chaos by dynamically presenting exactly what the agents need from all of the relevant sources. We found the Synchrony agent desktop to be an extremely practical and useful tool for any contact center." -Michael DeSalles, Strategic Analyst, Frost & Sullivan. Read the complete recommendation.
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