Cincom and Aberdeen Group Present "Driving the Customer-Centric Contact Center"

Cincinnati, OH - November 17, 2008 -

Cincom Systems and Aberdeen Group will present a live webcast, “Driving the Customer-Centric Contact Center,” on November 20, 2008 at 1:30 p.m. EST and 10:30 a.m. PST.

CUSTOMERS EXPECT JUST THE "RIGHT TOUCH" AT THE RIGHT TIME ... EVERY TIME

Hosted by Cincom’s Program Director for Customer Experience and Contact Center Solutions,Trent Fulcher, and Aberdeen Group Analyst and Research Director for Customer Management, Dave Boulanger, this interactive dialogue will share research and real-world insights into the value of truly focusing on the customer.

DURING THE WEBCAST, YOU WILL LEARN HOW TO:

Deliver an "outside-in" approach that will delight your customers
Reap the benefits of greater brand loyalty and faster brand growth
Experience greater customer intimacy

After November 20, go to http://www.cincom.com/customer-centric to quickly download the webcast at your convenience.

About Aberdeen Group

Aberdeen Group is the leading provider of fact-based research focused on the global technology-driven value chain. Founded in 1988, Aberdeen has established the market leading position as the “voice that matters” when it comes to understanding the measurable results being delivered by technology in business.

About Cincom

For 40 years, Cincom's problem-solving software, services and people have helped thousands of companies all over the world grow and manage their businesses. Cincom Synchrony™ is a unified agent desktop that helps deliver an exceptional customer experience and improve effectiveness in the contact center.

Cincom and Aberdeen Group Present "Driving the Customer-Centric Contact Center"

Webcast divulges new research on how to give the customer what they truly want

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